Returns Policy

Returns and Exchange Policy - Original Paintings (non-commissioned), Prints and other items.

I do hope you will like your purchase from my online shop. If you don’t, please get in touch with me as soon as possible and I can offer a refund or exchange.

Any contact about an item you wish to return must be made within 14 calendar days of delivery.

Any returned item must arrive back with me in pre-sale condition within 21-days of delivery.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping - Processing Time

The time I need to prepare an order for shipping will vary. For all original non-commissioned paintings and everything else ‘in stock’, I shall aim to post out within 10 working days, although this will usually be much quicker.

Time Required to paint Original Commissioned Art

The completion time for a commissioned piece will be discussed with the buyer when ordering. Once completed, shipping time will normally be within 10 working days unless this is an oil painting in which case shipping will be dependent upon drying time required.

Return of Commissioned Painting

Every commission is a unique custom piece and has been painted to meet your requirements and as previously discussed and agreed by both parties. I’m afraid I do not accept returns for these personalised orders.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Any delays due to customs are out-with my responsibility.